SHIPPING AND RETURNS
DELIVERY TIME
After completing your payment, we need 24 hours to process and ship your order.
Standard shipping: 1 to 5 business days (free on purchases of 750 pesos or more)
Express shipping: 1 to 2 business days (cost: $250)
In-store pickup within Mexico City: 2 business days after completing your purchase
Shipping via DHL, Estafeta, or Redpack
EXCHANGES AND RETURNS
You have 15 days to request an exchange or return through the following methods.
- Exchange or return by courier (Free on your first purchase)
- In-store exchange (Mexico City stores only)
GARMENT ALTERATIONS
Garments discounted by 40% or more are not eligible for free alterations.
With your online purchase, you can visit your nearest Harris & Frank store for free alterations.
