Terms and conditions for exchanges and returns
To process your exchange or return, contact us via the website chat or WhatsApp at the following number: 5610718685. Provide your name and order number, and an advisor will assist you with your request.
Exchanges
In the event that you would prefer another garment or a different size, you may request it at the time of making the return. To do so, please inform the advisor assisting you via the website chat or WhatsApp of the new size or item you would like to exchange for.
Exchange and return conditions
When making exchanges and returns, you should know that:
- You have 30 business days to make any exchange or return.
- If you are a new customer and are making your first purchase, you may make your first exchange or return free of charge via courier. We will send you a shipping label so that you can return the package via DHL, Estafeta, or Redpack. From your second purchase onwards, any exchange or return via courier will have a cost of 250 pesos.
- You may make your garment exchange at any store in CDMX (exchanges only, no returns).
- Returned items must be in the same condition as when you received them.
- Items must be returned in the same packaging in which they were sent.
- Face masks cannot be exchanged or returned for health and safety reasons.
- As soon as we receive your package, we will verify the condition of the items and process the size exchange or the refund for the returned garments.
Refunds
The timeframe for the refund can range from 1 to 3 business days from the moment we receive your return at our warehouses. As soon as we verify the condition of the returned items, we will send you an email to notify you. Remember that the credit will be issued to the same payment method used for the purchase.
