Terms of Purchase
Legal notice
Welcome to Harris & Frank Online, where you'll find a range of Harris & Frank products specially selected for our online customers. Harris & Frank only offers products for sale that are in stock and available for dispatch from the warehouse. Although every effort has been made to produce high-quality images of our product selection, we cannot guarantee that your monitor or mobile phone will accurately reproduce the actual color of the garment.
Use of the Harris & Frank website is subject to the Terms and Conditions of Use, which, unless otherwise specified, also apply to use of the Online Store. Additionally, online purchases with Harris & Frank are subject to the following Terms of Purchase, which contain important information regarding product orders, payment, and delivery. Harris & Frank reserves the right to periodically modify these Terms of Purchase ("Terms").
In these Terms, "We/Our Company" refers to Harris & Frank, and "You" literally means You, one of the customers of the Harris & Frank Online Store.
1. Place an order
2. Access and use of the Harris & Frank online store
3. Acceptance
4. Payment, Security and Protection
5. Delivery and insurance
6. Cancellations and returns
7. Gifts
8. Privacy Policy
1. PLACE AN ORDER
1.1 To place an order, you must be legally capable of entering into and entering into a valid contract in accordance with the law.
1.2 To make purchases through the Site, you will be asked to provide information about yourself, as indicated, so that our company can process your Order. You represent and warrant that the information you provide is valid and accurate.
1.3 Once you have selected a product, click on the image to access the product page, where information on sizes, color options, and availability is provided. All product prices displayed in the Harris & Frank Online Store include VAT, but not shipping costs, which you can select during checkout. All prices and offers remain valid, as advertised from time to time.
1.4 If you like your choice, click the "Add to Cart" button.
1.5 You can view the products you have selected at any time by clicking the "Shopping Cart" button. You can also delete an item by clicking the "Minus Sign (-)" button next to the selected product.
1.6 When you're ready, continue to "Checkout" and follow the instructions. Please ensure you provide the required information.
1.7 Once you have confirmed your order, we will assign you a Harris & Frank order reference number, which will appear on your order confirmation. Please retain this reference number for your records.
1.8 By placing an order with Harris & Frank, you are making an offer to purchase the selected products in accordance with these Terms. Please note that we may not always be able to accept your offer (see Acceptance section). All orders are subject to availability and acceptance.
2. ACCESS AND USE OF THE HARRIS & FRANK ONLINE STORE
2.1 The Harris & Frank Online Store will only be available to those Online Buyers who meet the eligibility requirements, who have been issued a valid payment card by an accredited bank and who have agreed to and authorized Harris & Frank to process charges or debits to their payment card in the amount of the total purchase price for the products they have selected.
3. ACCEPTANCE
3.1 Once you have selected your item and placed your order, you will be asked to enter your payment details. Once this process is complete, click the 'Confirm and Pay' button.
3.2 Your order will be accepted via an Order Confirmation message, which will allow you to make a final review of it. This message will include your payment reference, which specifies the information recorded in our system. This message does NOT constitute acceptance of your order.
3.3 Harris & Frank will also send you an Order Confirmation email containing the information specified above, and a second email informing you when your order will be dispatched.
3.4 Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and termination of the contract between you and Harris & Frank will occur when we dispatch the goods to you. The contract of sale will be concluded.
3.5 We reserve the right to refuse your order. Such a refusal may be due, for example, to the fact that the ordered product is out of stock, we are unable to obtain authorization for payment, our payment intermediaries such as PayU or PayPal cancel our order due to system issues, or you do not comply with the eligibility requirements set out above.
4. PAYMENT, SECURITY AND PROTECTION
4.1 We accept all major credit card types: MasterCard, Visa, Maestro, and PayPal. Payment will be debited and deducted from your account when Harris & Frank receives your order. You confirm that you are the holder of the credit/debit card used. All credit/debit card holders are subject to validation checks and authorization by the card issuer. Harris & Frank also uses the Verified by Visa and MasterCard Secure Code verification processes.
4.2 If your payment card issuer refuses to authorize payment to Harris & Frank, we will not be able to process your order, and a message will appear informing you that the transaction could not be processed.
4.3 Harris & Frank, together with its partners, will take all reasonable steps to make its Online Store as secure as possible. All card payment transactions on this site are processed using a secure online payment gateway. Our company does not store your payment card details on the Harris & Frank server.
4.4 To prevent fraudulent transactions on the Harris online store https://shop.harrisandfrank.com.mx/pages/made-to-measure Frank, Harris & Frank has established a series of rules to ensure that your credit card information is accurate. Therefore, if your order does not comply with these rules, it may be reviewed. Your order will then be processed within 24 hours, which may delay delivery.
4.5 However, although we take every possible step to ensure that your order and payment details are protected, we cannot be held responsible for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the Harris & Frank Online Store.
5. DELIVERY AND INSURANCE
5.1 Harris & Frank can only deliver items within the Mexican Republic. For foreign purchases, we will contact the customer and they will decide their shipping method and cover the total cost.
5.2 The products will be delivered to the delivery address shown in your Order Confirmation. Please note that it is not possible to change the delivery address once the order has been processed and dispatched.
5.3 Harris & Frank insures each purchase during its transit and until it is delivered to you. You will be asked to sign for the items delivered to you, at which point responsibility for the purchased items will become yours.
5.5 TRACKING: At the time of making your purchase, and if you chose to pay by shipping, a FedEx or similar guide will be sent so you can monitor its arrival from the moment it leaves our store.
5.6 Harris & Frank will store a record of your transactions for a minimum period of one year. Please note that for your security, a record of your transaction is only kept on the Harris & Frank website. Your payment card details are not stored on the Harris & Frank website.
6. RETURNS, EXCHANGES AND CANCELLATIONS
6.1. If you wish to cancel your order, please contact our Customer Service team as soon as possible by emailing fernanda@harrisandfrank.com.mx and specifying your wish to modify your order.
6.2 Occasionally, it may not be possible to prevent an order from being shipped, as we always strive to process orders on the same day. If your order has already been fully processed and shipped, please follow our returns policy.
6.3 To process a return, please contact the store. Returns are valid as long as the product is in its original packaging, labeled, and in perfect condition.
6.4 Exchanges and returns. We offer size and style exchanges (as long as the desired style is available) and tailoring adjustments free of charge, provided the garment is applicable and allows for it, with two adjustments per garment detailed.
Returns are only accepted if the item is in optimal condition, has not been worn, and comes with the original packaging or box, tag, and is returned within a maximum of 5 calendar days. After this time, we cannot honor the return.
6.6 PLEASE NOTE: The terms "in good condition" and "unused" imply the absence of any marks on the item or any wear on the labels. Our company does not sell used items and will not accept any item that shows any signs of use. In such cases, the item will be returned to the buyer at their expense. Harris & Frank will not be responsible for any item that is not returned in the manner specified above. Please discuss any questions or concerns you may have with our customer service representative or email us at fernanda@harrisandfrank.com.mx
6.8 If you choose an alternative courier service, our company will not accept any liability for loss or damage to returned items and any costs incurred will be borne by the customer.
6.9 In the event that the items are not returned to our company in the manner specified in these Terms and within the stipulated time limits, even if they are validly cancelled, our company shall be entitled to charge any costs related to the recovery of the items.
6.10 Refunds must be processed within 15 days of the cancellation notice. All intact and properly returned products will be credited to the buyer's original payment card, including VAT but excluding shipping and recovery costs. Harris & Frank does not offer purchase credits.
6.11 Repeat/Late Returns: Harris & Frank has a flexible returns policy intended to enhance your online shopping experience, but customers who return items repeatedly or outside of the 15-day return period may be denied a refund at our discretion.
6.12 If you choose the "Cash on delivery or Pay in Store" option, you will have 24 hours to settle the payment for the selected garments or items at one of our branches, otherwise your order may be canceled.
6.13 Once your order has been approved and your garments or items have been paid for by any means (credit card, debit card, PayPal, in-store payment), we reserve the right to cancel the order if the product you purchased is defective or we don't have it in stock. This refund may be, at your discretion, a gift card, a discount coupon, credited to a future purchase, or returned to your bank account.
7. GIFTS
7.1 If the items ordered from Harris & Frank are a gift and the recipient wishes, for example, to exchange an item for another in a different size, the recipient may return the Gift at any time during the seven (7) business days from the day they receive the items, although their right to return will be subject to compliance with our returns policy.
7.2 The recipient of the gift may exchange it for another gift of the same or higher value, provided that they pay the difference in price, along with any additional shipping costs.
8. PRIVACY POLICY
8.1 Harris & Frank is committed to protecting the privacy of its online Customers by providing a secure Online Store for e-commerce transactions.
8.2 When you order products from the Harris & Frank Online Store, you will be asked to provide personal information, including your name, delivery address, telephone number, product selections, and payment card details. All personal information you provide will be used to process your orders and will be collected with your knowledge and express authorization when you open an account with the Online Store.
8.3 The information provided when placing an order will be used to process it, including payment and delivery. If you activate the consent box, you will also receive information about our products and promotions that we believe may be of interest to you.
8.4 Your personal information may also be used for market research related to Harris & Frank. Such information will not be used in unsolicited communications to users unless the data subject so authorizes. Harris & Frank will make every effort to ensure that such data is protected at all times. Unless required by law, Harris & Frank will not share, sell, or otherwise distribute the personal information you provide to us without your prior written consent. Upon request, Harris & Frank will delete such users' personal information from its database and terminate their online account.
8.5 From time to time, Harris & Frank may collect information about your use of our website and your Harris & Frank preferences. We will use and analyze the information collected to administer, support, improve, and develop our business in order to provide you with better service. This information may be shared with our partner suppliers for analytical purposes only.
8.6 Our company uses cookies that allow us to track your shopping session and the contents of your shopping cart. If you do not accept cookies, you will not be able to use the Online Store.
We trust that our privacy policy demonstrates our commitment to protecting your privacy.