Refunds
Our return policy is 30 days. After 30 days of purchase, a refund cannot be issued.
To process a refund within 30 days, your item must be returned in its original packaging, in the same condition as it was delivered, and with no signs of use.
To complete the return, you must submit your ticket or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is not in its original condition, is damaged or missing parts for reasons not due to an error on our part.
Refunds, if applicable
Once your return is received and reviewed, a confirmation email will be sent indicating whether your refund was approved or denied.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days, depending on the case.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often a processing time before a refund is issued.
If you've done all of this and still haven't received your refund yet, please contact us at myriam@harrisandfrank.com.mx
Items in the SALE category are not eligible for returns. Only size exchanges or exchanges for another item are allowed.
Changes (if applicable)
We only replace items if they are defective or damaged from the factory. If you need to exchange it for the same item, please email us at myriam@harrisandfrank.com.mx and send your item to: Monte Casino 125, Mexico City, Mexico, MX 11525.
Gifts
If you have a gift you wish to exchange, you must send your gift receipt and the item. You will receive a gift certificate for the value of the gift once it has been received and validated.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping address
To return your item, you should mail it to: Monte Casino 125 Mexico City, Mexico MX 11525
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you're shipping an item over $1,500, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we'll receive your returned item.